Â鶹ÊÓƵ¹ÙÍø

  IT Vendor Personnel Guide

      Purpose

       This guide provides IT vendors engaged by Â鶹ÊÓƵ¹ÙÍø Group Ltd and its subsidiaries with essential guidelines and expectations for effective collaboration.

      1. Onboarding

• Vendor will be required to fill out the Direct Credit Authorization (DCA) Form with the award purchase.
• Vendor personnel must perform duties as outlined in the contract and project scope and adhere to all applicable Â鶹ÊÓƵ¹ÙÍø policies relevant to their role, including Cybersecurity, Data Protection and Code of Conduct requirements.
• Vendor personnel are expected to maintain professional conduct and integrity when performing work for Â鶹ÊÓƵ¹ÙÍø.

      2. System Access Requirements

• Vendor to contact Project Manager for Access Request Application.
• Â鶹ÊÓƵ¹ÙÍø reverses the rights to monitor and audit system activities by vendor personnel to ensure compliance with security and confidentiality obligations.

      3. Service Level Agreements (SLAs)

• Vendors are expected to meet the agreed-upon service levels outlined in the contract. Common SLA areas include:
  1. Uptime and availability
  2. Support response times
  3. Incident resolution times
• Non-compliance with SLAs may result in penalties or contract review.

      4. Data Security and Compliance

• Vendor personnel must comply with all confidentiality, data protection, and security obligations as stipulated in the signed contract between the Vendor and Â鶹ÊÓƵ¹ÙÍø.
• Vendor personnel shall protect Â鶹ÊÓƵ¹ÙÍø’s confidential and personal information and access data strictly on a need-to-know basis.
• Sharing of login credentials is strictly prohibited
• Encrypt sensitive data in transit and at rest
• No data may be stored outside approved systems or geographies
• Report immediately any data breach or security incident
• Comply with all applicable Legal and Regulatory requirements

      5. Workplace Safety and Health

• Vendors shall demonstrate a safety management system as required in the WSH Act
• Vendors shall actively report and mitigate hazards

      6. Invoicing and Payment

• To ensure timely payment, kindly:
  1. Submit invoices to Finance_AP finance_ap@sim.edu.sg
  2. Include Purchase Order (PO) number on all invoices
  3. Payment Terms: Net 30 days

      7. Termination and Offboarding

• Return all Â鶹ÊÓƵ¹ÙÍø-issued assets, including but not limited to laptops, ID cards and access tokens
• Final knowledge transfer and documentation must be completed and submitted before final payment