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The Private Education Act (PE Act) was legislated in December 2009 to regulate the private education institutions (PEIs) in Singapore. Under the PE Act and its subsidiary legislation, the regulatory regime comprises the Enhanced Registration Framework (ERF) and the EduTrust Certification Scheme, both administered by the Skills and Workforce Developement Agency (SWDA), which was formed on 1 Jul 2026 through the merger of SkillsFuture SIngapore (SSG) and Workforce Singapore (WSG), and now performs SSG's former functions and powers under the PE Act.

All PEIs must comply with these regulations to continue operations.

�鶹��Ƶ���� Pte Ltd (�鶹��Ƶ���� PL) has put in place the following:

PEI-Student Contract

SWDA, in aiming to enhance the confidence of students and their parents in the quality of education in Singapore, has stipulated that all PEIs must enter into a PEI-Student Contract with students.

The contract sets out the terms and conditions governing the relationship between the student and PEI. �鶹��Ƶ���� PL will honour all terms and conditions in the contract and in all communication materials. Students may request a copy of the PEI-Student Contract from �鶹��Ƶ���� PL or view it on the .

 

Cooling-Off Period

There will be a cooling-off period of 10 calendar days commencing from and including the acceptance date of the PEI-Student Contract.  Students have the right to cancel the contract within the 10 calendar days and be refunded all the Course Fees and Miscellaneous Fees already paid if the students submit written notice of withdrawal to �鶹��Ƶ���� PL within the cooling off period  After the cooling-off period, �鶹��Ƶ���� PL’s refund policy will apply.

Fee Protection Scheme

�鶹��Ƶ���� PL adopts a mandatory Fee Protection Scheme (FPS) to protect the paid fees of both local and international students. The FPS serves to protect the student’s fees in the event that the PEI is unable to continue operations due to insolvency, and/or regulatory closure. In addition, the FPS protects the student if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.

�鶹��Ƶ���� PL has appointed Lonpac Insurance Bhd (Lonpac) as our FPS insurance provider. Under the FPS insurance scheme, students’ fees will be insured by Lonpac. In case of events as stated above, students will be able to claim their paid fees from Lonpac.

More details of the FPS can also be found in the FPS Instruction Manual, available at

Withdrawal due to non-delivery of course

A. �鶹��Ƶ���� PL shall refund all Course Fees and Miscellaneous Fees* already paid by the Student if:

1. It cannot commence the provision of the Course on the Course Commencement Date;
2. The student does not meet the course entry or matriculation requirements; or
3. The Immigration and Checkpoints Authority (ICA) of Singapore rejects the Student's application of the Student Pass.

B. �鶹��Ƶ���� PL shall refund the Course Fees and Miscellaneous Fees* already paid by the Student, in proportion to the uncompletion portion or duration of the Course, whichever is higher, if:

1. It cannot complete the provision of the Course by the Course Completion Date; or
2. The Course will be terminated before the Course Completion Date.

Refund for withdrawals due to non-delivery of course shall be made within 7 working days of the above notice should the student decide to withdraw.

*Miscellaneous fees exclude course application fees and platform fees for credit / debit card payments.
 

Withdrawals due to other reasons (for qualification-based courses)

In the event that the students withdraw due to reasons other than those stated above, refund to students will be computed based on the table below.

1. The refund policy below is effective for academic terms and admit terms FROM 17 September 2024 for all programmes except those listed under s/n 2 and 3.
 

Percentage of the amount of Course Fees and Miscellaneous Fees paid	If the Contracting Party's written notice of withdrawal is received:
95% Refund	More than 40 working days before the Course Commencement Date
50% Refund	On or before, but not more than 40 working days, before the Course Commencement Date
0% Refund	After, but not more than 0 working day after the Course Commencement Date
0% Refund	More than 0 working day after the Course Commencement Date

Students with academic terms and admit terms BEFORE 17 September 2024 should refer to their student contract for the applicable refund policy.
 

2. The following refund policy applies only to the programmes listed below:

• Graduate Diploma in Business Management (E-Learning)
• Graduate Diploma in Data Science (E-Learning)
• Graduate Certificate in Analytics (E-Learning)
• Graduate Certificate in Cybersecurity Management (E-Learning)
• Graduate Certificate in Digital Marketing (E-Learning)
• Graduate Certificate in Human Resource Management (E-Learning)
• Graduate Certificate in Information Technology Management (E-Learning)

Percentage of the amount of Course Fees and Miscellaneous Fees paid	If the Contracting Party's written notice of withdrawal is received:
100% Refund	More than 1 working day before the Course Commencement Date
100% Refund	On or before, but not more than 1 working day, before the Course Commencement Date
0% Refund	After, but not more than 0 working day after the Course Commencement Date
0% Refund	More than 0 working day after the Course Commencement Date

 

3. The following refund policy applies only to the University of Birmingham MSc programmes listed below starting from the October 2024 intake:  

• Master of Science International Business 

• Master of Science Financial Management  

• Master of Science Management 

  Percentage of the amount of Course Fees and Miscellaneous Fees paid	If the Contracting Party's written notice of withdrawal is received:
  50% Refund	More than 40 working days before the Course Commencement Date
  25% Refund	On or before, but not more than 40 working days before the Course Commencement Date
  0% Refund	After, but not more than 0 working day after the Course Commencement Date
  0% Refund	More than 0 working day after the Course Commencement Date

Please refer to your student contract for the applicable refund policy.

Notes (Applicable for all refund policies above)

1. Application fees for courses are non-refundable and non-transferable.
2. Platform fees for credit / debit card payments are non-refundable.
3. Requests for refund are to be submitted by the student via �鶹��Ƶ����Connect, along with the supporting documents (where applicable).
4. Refunds (if any) will be processed within 7 working days of receiving the Student’s fully completed refund request.
5. For refund arising from a course-related request which requires approval from �鶹��Ƶ���� PL and/or the University Partners  (where applicable), e.g. transfer of course or leave of absence application, the refund request will only be processed after the course-related request has been approved.

Students are to submit their requests for course transfer, withdrawal and leave of absence via the relevant platforms. For students who are below the age of 18, the supporting documents must include the parent’s/legal guardian’s written consent.
 

�鶹��Ƶ���� PL will advise students on the final outcome within a reasonable time frame (not more than 4 weeks).

 

Course Transfer and Leave of Absence:

1. Approval for course transfer and leave of absence are granted on a case-by-case basis.
2. Students must meet each course’s admission requirements as well as the conditions for course transfer or leave of absence, as set out in the Programme Handbook where applicable. For external degree programmes, the conditions will align with those stipulated by the University Partners.
3. A transfer fee may be applicable for some programmes.
4. A fresh PEI-Student Contract will be executed between the Student and �鶹��Ƶ���� PL when the a course transfer request is approved, or when the Student’s original student contract has expired at the point of student returns from leave of absence.
5. Students are deemed to have withdrawn from the original course when the application for course transfer is approved; the refund percentage as indicated in the refund table shall apply, if refund is applicable.
6. International students applying for leave of absence exceeding 3 months duration, or transferring to another course offered by �鶹��Ƶ���� PL, will need to have their original Student Pass cancelled and submit a fresh application to Immigration and Checkpoints Authority of Singapore (ICA) for approval.

 

Withdrawal:

1. Transferring to another institution is deemed a withdrawal from �鶹��Ƶ���� PL. International students who transfer to another institution will have their Student’s Pass cancelled. Attendance records and other relevant documentation to facilitate the transfer will be provided upon request.

�鶹��Ƶ���� PL is committed to maintaining the confidentiality of the student’s personal information, in accordance with the Personal Data Protection Act 2012, and undertakes not to divulge any of the student’s personal information to any third party without the prior written consent of the student SUBJECT TO the obligation of �鶹��Ƶ���� PL to disclose to any Singapore government authority any information relating to the student in compliance with the law and/or to the organisation conferring/awarding the qualification.