Insights
AI in Education: Bridging the Gap Between Innovation and the Human Touch

On 1 September 2025, NIE’s Dr Chue Kah Loong and his colleague paid the Academic department a visit for a morning of cross-institutional sharing on the topic of using AI in Education, and how teaching staff in education institutions can bridge the gap between innovation and the human touch within the academic world.
Dr Chue started off the session with NIE’s application of AI,  as he showcased the teaching aids his academic staff currently employ in their lessons in NTU. These tools represent the forefront of how AI can assist in instructional design and deliver, incorporating methods such as roleplays, reflections and interviews.
Our Âé¶¹ÊÓÆµ¹ÙÍøâ€¯colleagues then presented their signature pedagogy being used for the inhouse students’ programmes. This focused on the human-centric teaching methods that have put the onus on students to learn and read up on the subject matter beforehand, and clarifying their doubts with their lecturers/tutors during the lessons. The discussion naturally revolved around how these two approaches—the tech-forward and the human-centric—can best complement each other.An important takeaway from the sharing session highlighted an insight in consensus with students’ feedback – whilst GenAI offers great potential for personalised and on-the-go learning and providing automated feedback, the consensus still remains: current students still desire a human touch to their lessons. They still want a mentor’s guidance on where they have gone wrong and where they are correct; this genuine discussion between a teacher and a student is something that AI tools have yet to replicate.