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Learners will be equipped with knowledge and abilities to work effectively in teams whether in person or virtually, and resolve emerging team challenges.

Pre-read: Personal Mindset

• Introduction to learning and unlearning for Good Work 

• Unlearn to Learn 

• Influences on Mindset 

Unit 1: Setting Team Goals

• Setting and aligning team goals

• Using team goals to facilitate achievement of organisational objectives

Unit 2: Form an Effective Team

• Align team values, beliefs and perceptions to establish harmonious working relationships

• Forming a team with diverse skills 

• Engaging external stakeholders to achieve mutual outcomes

Unit 3: Communication

• Listening Techniques

• Speaking Techniques 

• Body Language

• Types of collaboration tools and platforms

Unit 4: Conflict Management

• Facilitation techniques

• Negotiation Techniques

• Opening doors

Unit 5: Coaching and Mentoring

• Providing Corrective Feedback

• Building trust