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By the end of this course, you will:��

• Gain self-awareness and interpersonal insight: Understand yourself and others in realistic and practical terms. That is, learn why people really think, feel, and behave the way they do.

• Learn how to better deal with people: Learn new ideas and tricks on how to deal with various people in various contexts—i.e., among other things, how to manage, motivate, influence, and persuade them.

• Enhance your leadership skills: Learn new ideas and tricks on how to lead (or supervise) people and teams in all their differences. Know what aspects of human behaviours are easiest (vs. hardest!) to change, train, or mold.��

• Learn how to manage conflict: Understand why and how conflicts often happen, and how to manage and resolve them effectively, whether as a leader or otherwise.

1. Introduction and overview

• Most common myths of human behaviour

• Most common myths of what constitute right (vs. wrong) behaviour

• Are people generally more similar to or different from one another?��

• In general, is it easy or hard for people to change their attitudes, beliefs, and behaviour?��

2. What really drive human behaviour��

• How much does rationality drive human behaviour? When does it not?

• The way we reason: How rationality can help vs. harm us

• How much does one’s attitude drive his/her behaviour?��

• How permanent or constant is one’s attitude across contexts and time?

• Are we driven more by rationality or emotions?��

• Are we driven more by our character or personality?

• Compare: Character vs. personality

3. Important frameworks and models of human behaviour

• Framework: Rational vs. Behavioural Approach (Stanford-Princeton)

• Framework: SIR Framework (Yale)��

• Model: Emotional Intelligence model (Yale)

• When 10% good is not the same as 90% bad!��

• Why different people often see the same thing differently?��

4. Leading and influencing��

• What every leader must know about what drives people’s behaviour

• Must-know: the role leaders play in employee’s and team’s performance

• Which is more efficient: Motivating people by fear or inspiration?��

• History of leadership: What effective leaders do vs. don’t do

5. Conflicts and differences��

• 3 most common reasons why people can't seem to get along

• Working with people who are different from you��

• Most common wrong idea on how best to manage conflict��

• Solution: What is the “best way” to manage conflict?

6. Timeless rules: Dos and don'ts of dealing with people

• Why good intention is not good enough!��

• Why good attitude is not good enough!��

• It often boils down to communication, communication, communication!

• What really makes people tick, in both positive and negative ways!