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With a unique emphasis on sensemaking skills and attacker empathy, the programme equips your employees with:

1. The skills and sensemaking ability to spot and thwart scams

2. The ability to think like attackers and act like defenders

3. The confidence to identify, report, and intervene in real-time

Day 1

FROM AWARENESS TO ACTION: RESPONSIBILITY IN SCAM INTERVENTION

In this module, you will learn about assuming responsibility in combating scams by embracing a mindset shift. The module covers:

• Understand how you can contribute to scam identification, stalling, or prevention by being aware and understanding the intentions of all parties involved

• Recognise and analyse scammer manipulation tactics to enhance your ability to prevent and intervene effectively

NAVIGATING DIGITAL THREATS WITH SENSEMAKING AND SYSTEMS THINKING

In this module, you will be introduced to sensemaking to help one spot potential scams while also applying systems thinking to grasp the intricacies of the information gathered.

The module covers:

• An introduction to the concepts of Sense Making

• Understanding an attacker's lifecycle

• Application of Systems Thinking Theories

Day 2

DECISION MAKING AND FORMULATION

In this module, you will learn about effective decision making and avoiding blind spots.

The module covers:

• Utilising primary and secondary data for making of data-driven decisions

• Identifying blind spots to mitigate adverse effects on decision making efficacy

HANDS-ON EXERCISES

All learners will get to experience the different types of cyber scams and learn how modern cyber scams work. The activities cover:

• Live demonstration of the various cyber scams

• Defensive anti-scam techniques

• Table-top exercise with role play on scam situation